In-Touch Schools User License Agreement & Terms of Use

Sets the rules governing use of the In-Touch Schools platform, accounts, school data, intellectual property, security, acceptable conduct, suspension and liability.

1. Status and acceptance

This User License Agreement and Terms of Use is a founder-stage legal draft and must be reviewed by South African legal counsel before production use. By creating, accessing or using an In-Touch Schools account, a user agrees to comply with the applicable terms presented to them. Where a school has separately contracted with In-Touch Schools, the school agreement may govern matters between the school and In-Touch Schools.

2. Provider

The platform is operated by [INSERT LEGAL COMPANY NAME], registration number [INSERT COMPANY REGISTRATION NUMBER, IF APPLICABLE], address [INSERT REGISTERED / BUSINESS ADDRESS].

3. Licence

Subject to these Terms and any applicable school or subscription agreement, In-Touch Schools grants an authorised user a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for legitimate school-related purposes during the applicable service period.

4. Accounts

Users must provide accurate information, protect their authentication credentials and promptly report suspected unauthorised access. Accounts are personal unless the platform expressly provides a controlled institutional account. Users must not share credentials or bypass access controls.

5. Roles and permissions

Access is role-based. A teacher, parent/guardian, learner, administrator, HOD, principal or other role receives only the permissions configured for that role and school. Administrative privileges may be audited and withdrawn.

6. Learner information

Users must access learner information only where authorised and only for legitimate school-related purposes. Users must not download, copy, publish, forward, photograph, scrape or otherwise redistribute learner information outside approved purposes or workflows.

7. School-controlled records

Schools remain responsible for the accuracy, authorisation and governance of school-controlled records. In-Touch Schools provides workflows and controls but does not replace the school’s statutory, governance or professional responsibilities.

8. Academic results and amendments

Where the platform implements controlled assessment workflows, teachers may submit results and may be prevented from editing submitted results. Amendments may require approval by designated school authorities. Parents/guardians may view results made available to them but do not acquire an automatic right to alter or directly appeal a school record through the platform.

9. Communications

Messages and announcements must be professional, lawful and school-related. Users must not use the platform for harassment, threats, discrimination, fraud, unauthorised commercial solicitation, or distribution of unlawful or harmful content.

10. Prohibited conduct

Users must not attempt to gain unauthorised access; interfere with platform security; introduce malicious code; scrape or systematically extract data; impersonate another user; reverse engineer the platform except where legally permitted; circumvent technical controls; or use the service in a manner that could harm learners, schools, users or the platform.

11. Intellectual property

The In-Touch Schools software, interface, branding, documentation, workflows, designs and underlying technology are owned by or licensed to the provider, except for school data and third-party materials. No ownership rights are transferred to users by these Terms.

12. School Data

School Data means information supplied by or on behalf of a school or generated through authorised school use. The school retains its rights in School Data. In-Touch Schools may process School Data only as permitted by the applicable agreement, law and authorised service purposes.

13. Availability

The provider will seek to maintain reliable service but does not guarantee uninterrupted availability. Maintenance, upgrades, outages, third-party failures and security events may affect availability.

14. Suspension and termination

Access may be suspended or terminated where required for security, legal compliance, misuse, school authorisation changes, non-payment under a commercial agreement, or material breach. Where practicable, users should receive appropriate notice.

15. Disclaimers

The platform is a technology service and does not replace professional teaching, school governance, counselling, medical, legal or other professional judgement. Schools remain responsible for decisions made using information displayed through the platform.

16. Limitation of liability

To the extent permitted by applicable law, liability should be limited in a manner proportionate to the service, risks and commercial agreement. Mandatory statutory rights and liabilities that cannot lawfully be excluded are not excluded.

17. Governing law

These Terms are intended to be governed by the laws of the Republic of South Africa, subject to applicable mandatory law and the dispute-resolution provisions of the relevant commercial agreement.

18. Changes

Terms may be updated as the platform evolves. Material changes should be communicated and, where required, accepted before continued use.

19. Contact

Legal: [INSERT PRIVACY / LEGAL EMAIL ADDRESS]

Support: [INSERT SUPPORT EMAIL]

Address: [INSERT REGISTERED / BUSINESS ADDRESS]